We have the greatest deals on carpet cleaning in Chiswick W4, don't waste time and give us a call on 020 3743 8596!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Chiswick provides professional carpet and related cleaning services within Chiswick and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client refers to any individual, company, or organisation booking or receiving services from Carpet Cleaning Chiswick.
Company, we, us or our refers to Carpet Cleaning Chiswick as the provider of the services.
Services refers to carpet cleaning and any related cleaning or treatment services offered by the Company, including but not limited to rug cleaning, upholstery cleaning, stain treatment, deodorising, and end of tenancy carpet cleans.
Premises refers to the property or location where the Services are to be carried out.
Technician refers to any person engaged or assigned by the Company to perform the Services.
The Company provides professional carpet and associated cleaning services primarily within Chiswick and nearby areas. The specific Services to be provided will be agreed at the time of booking and confirmed in the booking confirmation.
Any descriptions of Services given by the Company, including over the phone or in written materials, are approximate and for general guidance only. Actual methods, equipment, and products may vary according to the condition of the carpets, access, and health and safety requirements.
3.1 Bookings may be requested via our online enquiry form or through other contact methods advertised by the Company. A booking is only considered confirmed when the Client receives explicit confirmation from the Company, which may be provided verbally or in writing.
3.2 When making a booking, the Client must provide accurate and complete information, including the type and size of the areas to be cleaned, the condition of the carpets, the presence of heavy soiling or damage, access restrictions, and any specific concerns or requirements.
3.3 The Company reserves the right to refuse or cancel any booking where information provided is incomplete, inaccurate, or where the Company reasonably believes that the Premises are unsafe or unsuitable for the Services to be carried out.
3.4 Any quotations provided prior to inspection are based on the information supplied by the Client. The Company reserves the right to amend the quotation on arrival if the actual condition, size, or nature of the work differs from that described by the Client.
4.1 Prices are normally quoted per room, per item, or per square metre, depending on the nature of the work. All prices will be disclosed to the Client prior to commencing the Services.
4.2 Quotations are valid for a limited period from the date of issue, as notified by the Company, and may be subject to change thereafter.
4.3 Additional charges may apply for parking, congestion zones, tolls, or for properties located outside the Companys core service area. Any such charges will be advised where reasonably foreseeable at the time of booking.
4.4 Where access to water or electricity is not available at the Premises, or where special equipment is required, additional fees may be agreed in advance of the work or on arrival at the Premises.
5.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services.
5.2 The Company accepts various forms of payment, such as bank transfer, card payment, or cash, as may be made available from time to time. The available methods will be confirmed at the time of booking or upon request.
5.3 For certain bookings, particularly larger jobs, commercial works, or where specialist equipment is required, the Company may require a deposit or full prepayment to secure the booking. Any such requirement will be communicated to the Client at the time of booking.
5.4 In the event that payment is not received on the due date, the Company reserves the right to apply interest on the overdue amount at the statutory rate permitted under applicable law, and to recover any reasonable costs incurred in chasing late payment, including administrative and legal costs.
5.5 Title in any goods supplied by the Company, such as cleaning products sold to the Client, shall not pass to the Client until payment in full has been received.
6.1 The Client may cancel or request to reschedule a booking by providing the Company with reasonable notice. Unless otherwise agreed, a minimum of 24 hours notice is required for cancellation or rescheduling without charge.
6.2 If the Client cancels or requests rescheduling with less than 24 hours notice, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted price, to cover allocated time and administrative costs.
6.3 Where the Technician attends the Premises at the agreed time and is unable to gain access, or where the Client cancels at the time of arrival, the Company may charge a call-out fee or the full quoted amount, at its discretion.
6.4 In the event that the Company needs to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as staff illness, equipment failure, or severe weather, the Company will inform the Client as soon as practicable and will offer an alternative appointment. The Company shall not be liable for any loss or inconvenience arising from such cancellation or rescheduling, other than refunding any prepayments made for Services not carried out.
7.1 The Client is responsible for ensuring safe and reasonable access to the Premises on the agreed date and time, including arranging keys, codes, or entry permissions where needed.
7.2 The Client should ensure that the areas to be cleaned are reasonably clear of personal items, fragile objects, and excessive clutter. The Company is not responsible for moving heavy or bulky furniture, unless specifically agreed in advance, and may refuse to move items where it is unsafe or impractical to do so.
7.3 The Client must inform the Company of any known risks or issues at the Premises, including loose carpets, damaged flooring, faulty electrical installations, alarms, pets, or any condition that could affect the safe delivery of the Services.
7.4 Children and pets should be kept away from work areas during the cleaning process and until carpets and upholstery are fully dry and safe to use.
8.1 The Company will carry out the Services with reasonable skill and care, using appropriate cleaning methods and products for the type and condition of the carpets or fabrics.
8.2 While every effort will be made to achieve the best possible result, the Company does not guarantee that all stains, marks, or odours will be completely removed, particularly where they are long-standing, caused by certain substances, or where previous cleaning attempts have set the stain.
8.3 Some carpets and fabrics may experience minor shading, texture changes, or colour loss due to wear, sunlight, previous cleaning, or the nature of the fibres. The Company will take reasonable steps to minimise such effects but cannot be held responsible where these are due to pre-existing conditions or inherent characteristics of the materials.
8.4 Estimated drying times provided by the Company are approximate and may vary according to ventilation, humidity, temperature, and the thickness and type of fibres.
9.1 The Company carries appropriate public liability insurance and, where applicable, employers liability insurance for the provision of the Services.
9.2 The Companys liability for any loss or damage arising from the provision of the Services shall be limited, to the fullest extent permitted by law, to the value of the relevant booking or, where appropriate, the cost of repairing or replacing the damaged item, taking into account fair wear and tear and depreciation.
9.3 The Company shall not be liable for:
a. Any pre-existing damage, wear, discolouration, or defects, including shrinkage or colour run arising from manufacturers instructions not being followed or from previous cleaning attempts.
b. Any loss or damage arising from the Clients failure to follow after-care advice, such as walking on carpets before they are dry or placing furniture back prematurely.
c. Any indirect or consequential loss, including loss of profit, loss of income, or loss of enjoyment, arising from the Services or any delay or failure to perform the Services.
9.4 The Client must report any alleged damage or issue with the Services to the Company as soon as reasonably possible and, in any event, within 48 hours of completion. The Client must provide the Company with access to inspect and, where appropriate, rectify any issue. Failure to provide such access may limit the Companys ability to investigate or address the matter.
10.1 The Company will carry out the Services in accordance with applicable health and safety legislation and relevant industry guidance. Technicians will use cleaning products and equipment appropriate for the task and will take reasonable precautions to protect the Premises.
10.2 Certain cleaning solutions, soils, and extracted waste water may need to be handled and disposed of in accordance with environmental regulations. The Company will comply with applicable waste management and disposal rules when removing such waste from the Premises.
10.3 The Client agrees not to request or require the Company to dispose of hazardous or controlled waste in breach of relevant laws or regulations. Where hazardous materials are suspected or identified, the Company reserves the right to cease work immediately and may advise the Client to seek specialist services.
10.4 The Company may, where appropriate, require adequate ventilation during and after the cleaning process. The Client agrees to cooperate in enabling suitable ventilation to minimise any risk from fumes or moisture build-up.
11.1 The Company aims to provide a high standard of service and takes complaints seriously. If the Client is dissatisfied with any aspect of the Services, they should notify the Company promptly, providing full details of the issue.
11.2 The Company may request photographs, access to the Premises, or further information in order to investigate the complaint. The Client agrees to cooperate reasonably in this process.
11.3 Where the Company accepts that the Services have not been carried out with reasonable care and skill, it may, at its discretion, offer to re-clean the affected areas or provide an appropriate partial refund.
11.4 Nothing in this section affects the Clients legal rights under consumer protection legislation, where applicable.
12.1 The Company processes personal data in order to manage bookings, deliver the Services, handle payments, and respond to enquiries. This may include the Clients name, address, contact details, and information about the Premises.
12.2 The Company will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for the purposes for which it was collected, or as required by law.
12.3 Personal data will not be sold to third parties. It may be shared with service providers who assist in delivering the Services or processing payments, subject to appropriate safeguards.
13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published on the Companys website or otherwise notified to the Client.
13.2 The version of the Terms and Conditions that applies to a booking will be the version in force at the time the booking is confirmed.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed removed to the extent necessary, and the remaining provisions shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with any written confirmation of the booking, constitute the entire agreement between the Client and the Company in relation to the Services and replace any previous agreements or understandings, whether oral or written.
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